Customer Satisfaction Policy
Our main goal is to provide satisfaction by effectively evaluating the requests, suggestions and feedback received by our customers through our communication channels. In order to maximize customer satisfaction, which is the focal point of our services, and to ensure its sustainability;
• We evaluate our customers' requests and complaints objectively within the principles of openness, confidentiality, accessibility, integrity and sensitivity, within the framework of legal regulations and relevant standards, in accordance with company rules.
• We make permanent improvements in our processes in order to prevent the recurrence of complaints by quickly addressing the complaints we receive from our customers and informing our customers during the resolution stages.
• We take care to provide fair and impartial feedback to our customers.
• We continuously improve our processes by providing quality, fast, pioneering and reliable services to meet the demands of our customers.
• We support the participation and sharing of our employees, business partners and stakeholders in order to increase customer satisfaction, and we strive to provide environments where they can develop themselves.
• In our Customer Satisfaction Policy, we are committed to documenting and continuously improving the ISO 10002 standard to meet its requirements.